Can I return or exchange items I ordered?

Please email us to set up your return at sales@wordonfire.org.

Your order record will be retrieved by the system based on the email address you used to make the purchase. For this reason, please have the email address or the order number (example: Q######) handy when beginning the return process. We are able to accept international returns, but we are unable to generate return shipping labels from countries outside the United States. 

Policy for non-damaged, standard return orders:

Our products may be returned if they were purchased within the last 90 days, are unused, and are still in their original packaging. Original shipping costs are already collected by the shipper, and therefore the original shipping costs are not refundable.

We will provide a pre-paid return label to you. The maximum shipping cost covered will be $20. If the return shipping costs in excess of $20 to ship it to us, that will be deducted from the refund amount.*

Exchange:

For an exchange, please email us to request your return at sales@wordonfire.org and as a separate transaction, feel free to order the correct item at your convenience: https://bookstore.wordonfire.org/